FAQs

Will BLiNK AI work with our existing systems?

Yes. BLiNK AI is integrated with all of the major DMS and service schedulers.

No. BLiNK AI works with your current systems. Your dealership will not have to change processes or learn a new system. BLiNK AI just enhances those systems by bringing in more appointments, more customers and with much better load distribution. Your service department will be full all day- not overloaded in the morning and slow in the afternoon.

No. BLiNK AI can see all of the appointments that have been set by your BDC and will not overbook a time slot. You set the number of appointments you want throughout the day and BLiNK AI will fill up the calendar.

YES. BLiNK AI does this automatically. For example: If you allow 3 appointments per hour, and 2 of those appointments are already booked for advisor A and advisor B, then BLiNK AI will book the 3rd appointment for advisor C. BLiNK AI also has a “Preferred Advisor” feature. The system will look at the previous ROs and automatically book the appointment with the advisor the customer has worked with before.

Can BLiNK AI handle rotating advisor schedules- advisor shifts that change every week? Yes

Yes. BLiNK AI offers Spanish too. With your help with translation, we can schedule in practically any language.

BLiNK AI is a cutting-edge platform designed to enhance dealership service departments by leveraging artificial intelligence to improve guest experiences, streamline operations, and boost overall efficiency and profitability.

BLiNK AI offers a range of services, including:

• Automated Appointment Scheduling: Ensuring seamless booking processes.

• Intelligent Phone Automation: A fast and frictionless guest focused scheduling experience.

• Service Due Campaign Manager: A text based service that supports both CSI and retention.

• Sales Leads: We qualify sales leads for you so you have more opportunities to sell.

• Service Lane Management: Enhancing workflow and reducing bottlenecks.

• Customer Feedback Surveys: Collecting valuable post-service insights.

• AI-Driven Recommendations: Providing personalized service recommendations to customers.

• Analytics and Reporting: Delivering comprehensive reports to track performance and identify areas for improvement.

BLiNK AI enhances the guest experience by automating appointment scheduling, providing timely and personalized service recommendations, and streamlining the service process to reduce wait times. This leads to higher customer satisfaction and retention rates.

Yes, BLiNK AI is designed to integrate seamlessly with all major dealership management systems (DMS), ensuring a smooth implementation and minimal disruption to your current operations.

BLiNK AI offers comprehensive support, including:

• 24/7 Customer Support: Available via phone and, email.

• Onboarding and Training: Detailed onboarding session and ongoing suport for your team.

• Dedicated Account Manager: A single point of contact for all your needs and inquiries.

BLiNK AI helps improve dealership revenue by:

• Increasing Service Efficiency: Reducing time spent on administrative tasks.

• Enhancing Customer Retention: Providing an unparalleled guest experience.

• Boosting Upsell Opportunities: Offering personalized service recommendations.

• Improving Appointment Show Rates: Ensuring customers keep their appointments through automated reminders.

Yes, BLiNK AI is scalable and can be tailored to meet the needs of dealerships of all sizes, from small single-location dealerships to large multi-location groups and OEMs.

To get started with BLiNK AI, you can contact our sales team for a demo and consultation. We will work with you to understand your specific needs and create a customized solution for your dealership.

BLiNK AI stands out due to its deep focus on dealership service departments, its seamless integration with existing systems, and its ability to deliver actionable insights that drive real results. Our platform is built with a user-friendly interface and backed by a team of industry experts.

Absolutely. BLiNK AI is committed to maintaining the highest standards of compliance and data security. We ensure that all data is handled securely and in accordance with industry regulations and best practices.

BLiNK AI is designed to align with the specific brand guidelines of Original Equipment Manufacturers (OEMs). We work closely with each OEM to ensure that our platform meets their unique standards and requirements. This includes adhering to branding, communication, and operational guidelines to ensure a cohesive and compliant integration with the OEM's existing systems and processes.

We continuously improve BLiNK AI by adding new features and updates regularly. Our development team works closely with customers to gather feedback and implement enhancements that meet their evolving needs.

We value customer feedback and encourage you to share your thoughts and suggestions with us. You can contact our support team or your dedicated account manager to provide feedback or suggest new features.