Intelligent Phone Automation

Intelligent Phone Automation, BLiNK AI’s revolutionary tool designed to transform the way your dealership handles customer interactions. This advanced solution allows customers to engage with an automated phone system for scheduling service appointments or checking their vehicle status, eliminating the need to speak to an advisor or interact directly with the dealership.

Key Features

Efficient Call Handling:
Automates up to 70% of incoming calls, significantly reducing the call load on your representatives

Unanswered Call Solution:
Addresses the issue of the 38% of calls going unanswered, ensuring every customer receives proper, personalized attention.

Improved Customer Experience:
Enhances the overall customer experience by reducing wait times and avoiding overloaded service drives.

DMS Integration and Caller Recognition:
Connects directly to your existing Dealer Management System (DMS) and uses caller ID to recognize the guest and their vehicle, eliminating the need for awkward and tedious AI conversations.

Optimized Appointment Scheduling:
Responsible for setting 80% of afternoon appointments, balancing the workload and reducing morning wait times.

Automated Follow-Up:
Immediately follows up with customers who hang up via text message, providing a calendar link for quick and easy appointment scheduling.

Benefits

Reduced Call Overload
By automating a significant portion of calls, representatives can focus on more complex customer needs, improving efficiency.
Enhanced Customer Satisfaction
Ensures every customer interaction is handled promptly, reducing frustration and improving the overall service experience.
Increased Repair Order Dollars and CSI Scores
By reducing walk-ins and managing appointments effectively, your dealership can boost repair order values and CSI scores.
Seamless Integration
Reducing wait times and providing a seamless experience boosts customer satisfaction and supports retention.

Why Choose BLiNK AI’s Intelligent Phone Automation?

BLiNK AI’s Intelligent Phone Automation stands out as the best option by offering a quick, seamless, and follow-up-driven solution. Unlike traditional phone systems, our AI-driven scheduler is designed to meet the needs of today’s convenience-driven economy, ensuring a superior guest experience and enhanced dealership performance.

This tool is another offering that supports BLiNK AI in their mission to perfect the science of guest experience, providing dealerships with the tools they need to exceed customer expectations and drive success.