Every Call Answered. No Revenue Left on Hold.
BLink AI Voice™ answers every inbound call, understands why customers are calling, and automatically routes, books, or escalates service requests when needed. Built for real dealership workflows, it captures demand during peak hours and after-hours without IVRs, voicemail dead ends, or added headcount.
Fully Integrated. Fully Synchronized.
BLiNK AI Voice connects directly to your dealership systems so every call leads to action. Customer intent, appointment data, and conversation context stay synchronized, ensuring accurate booking, seamless handoffs, and full visibility across your operation.
Seamlessly connects with your existing dealer management system
Updates appointment information instantly across all platforms
Connects with your entire BLiNK AI ecosystem
How BLiNK AI Voice Works
A real service call — from customer intent to coordinated action — without menus, voicemail, or guesswork.
Turn Service Calls Into Booked Revenue
Service Desk is a purpose-built agent designed to handle your highest-volume, highest-value service calls and convert them into structured, actionable outcomes.
With Service Desk, you can:
- Book service appointments instantly using real-time availability
- Recognize returning customers and vehicles automatically
- Capture mileage and surface OEM-based maintenance recommendations
- Identify recalls and connected-vehicle alerts during the call
- Coordinate transportation options without manual back-and-forth
- Manage reschedules, cancellations, and status requests effortlessly
- Recover missed calls with intelligent voicemail capture and routing
The result? Higher call conversion, stronger RO capture, and fewer service opportunities slipping through the cracks.
Turn Front Desk Calls Into Coordinated Action
Blink AI Voice transforms your Front Desk into an intelligent intake system that understands intent before the call ever reaches a department.
With Front Desk, you can:
- Answer calls naturally without menus or rigid prompts
- Detect intent instantly across Service, Sales, Parts, Finance, and Body Shop
- Ask smart follow-up questions to clarify customer needs
- Route calls intelligently to reduce abandonment and hold times
- Locate specific employees by name or role
- Support Spanish-speaking customers automatically
- Escalate seamlessly to human staff when needed
The result? Faster call resolution, fewer transfers, and a consistent customer experience across every department.
Turn Detection & Interruption Handling
Understands when it’s the customer’s turn to speak, and when to pause and listen – like a real advisor.
Custom Greetings & Personas
Whether you want a warm, friendly tone or a more professional approach, your AI service agent is tailored to your brand.
Natural Human Like Conversation
Subtle conversational cues and natural language processing create fluid interactions.
Mimics human conversation rhythm
Follows complex customer requests
Maintains coherent dialogue throughout
Smart Caller Recognition
Using real-time database access, BLiNK welcomes returning customers back by name as well as first-time callers needing help.
Measured Results. Scalable Impact.
100%
Answer Rate
Never miss another service opportunity
24/7
Availability
Round-the-clock scheduling capability
90%
Satisfaction
High approval ratings from callers