COLLECTIONS

Discover how Clear Lake Nissan’s Fixed Operations Director, Dustin Stookey, partnered with Blink AI to modernize the service experience and increase appointment volume by 26%.
In this exclusive episode of the Fixed Ops Roundtable, Dustin joins Ashley Norton and Ted Ings to share how AI-driven automation has transformed their dealership’s efficiency, communication, and customer satisfaction.
🎯 Key Takeaways:
How Blink AI’s conversational voice technology streamlines appointment scheduling
Why eliminating manual phone calls helps advisors focus on customers
The importance of investing in training and customer-facing employees
How automation frees up over 50 hours per advisor each quarter
🚘 About Blink AI
Blink AI helps automotive dealerships modernize customer communication through AI-driven voice, chat, and automation tools — improving efficiency, conversion rates, and the overall customer experience.
📍 Dealer Spotlight: Clear Lake Nissan — Houston, Texas
👤 Guest: Dustin Stookey, Fixed Operations Director
🎙️ Hosts: Ashley Norton & Ted Ings
🔗 Learn more about Blink AI: https://blinkai.com

How Clear Lake Nissan Boosted Appointments with Blink AI

BLINK AI Drives Results

At the Fixed Ops Roundtable in Houston, TX, host Ted Ings sits down with Dave Perry and Ashleigh Norton of BLiNK AI and Matt Winston, Fixed Operations Director at Mike Calvert Toyota, to discuss one of the hottest topics in automotive today — connected car telematics and the “last mile” problem in service retention.

🚗 What you’ll learn:

How 95% of vehicles on the road today are “connected cars” generating real-time service alerts.

Why most dealers struggle to act on these alerts — and how BLiNK AI automates the entire outreach process.

How Mike Calvert Toyota is using BLiNK AI’s Telematica™ platform to automatically contact customers and book service appointments — creating 114+ converted appointments in the first month.

What “man + machine” means in today’s service lane, and why automation doesn’t replace people — it empowers them.

The future of dealer-OEM data integration and how connected systems are revolutionizing fixed ops efficiency.

💡 Key quote:

“It gives me peace of mind knowing every customer is getting contacted automatically — it’s a game changer.” — Matt Winston, Mike Calvert Toyota

🔧 Featuring:

Ashleigh Norton, VP of Marketing, BLiNK AI

Dave Perry, CEO, BLiNK AI

Matt Winston, Fixed Ops Director, Mike Calvert Toyota

Ted Ings, Fixed Ops Roundtable

📍 Filmed on location at Mike Calvert Toyota, Houston, TX
#FixedOps #BlinkAI #Telematica #Toyota #AutomotiveInnovation #ConnectedCar #AI #DealershipMarketing #ServiceDrive

How Telematics Automation Transforming Fixed Ops with Mike Calvert Toyota | Fixed Ops Roundtable

In this video, we sit down with Ryan Turner from Interstate Honda to dive into how BLINK AI is transforming automotive service operations. Ryan shares his perspective on:

The role of AI in enhancing customer experience

Operational challenges and how technology can help

Real-world use cases and lessons learned

Future outlook for AI adoption in fixed ops

🔔 Don’t forget to like, comment, and subscribe for more interviews and insights in automotive and AI.

The Fixed Ops Roundtable & BLINK AI Interview Ryan Turner, Interstate Honda, on Innovation & Service

In this video, we sit down with Ryan Turner from Interstate Honda to dive into how BLINK AI is transforming automotive service operations. Ryan shares his perspective on:

The role of AI in enhancing customer experience

Operational challenges and how technology can help

Real-world use cases and lessons learned

Future outlook for AI adoption in fixed ops

🔔 Don’t forget to like, comment, and subscribe for more interviews and insights in automotive and AI.

The Fixed Ops Roundtable & BLINK AI Interview Ryan Turner, Interstate Honda, on Innovation & Service

Join us live from New York City at the Fixed Ops Roundtable Pop-Up hosted by Ted Ings at Uber’s world-class NYC headquarters. In this session, industry leaders dive deep into how communication must evolve to meet changing customer expectations — especially in fixed operations and automotive service.

Ted Ings Fixed Ops Roundtable Uber NYC Pop Up Event: Communication Adapting to Customer Needs

Join us for an exclusive panel discussion at the Niello Porsche Sac Pop-Up Event, where Blink AI and Numa share groundbreaking insights on how AI is transforming service scheduling, customer engagement, and telematics automation in automotive retail. Discover how these cutting-edge platforms are redefining the service experience, increasing retention, and eliminating the dreaded "black holes" of missed customer interactions. Learn from industry leaders as they reveal the future of connected cars, intelligent appointment setting, and seamless dealership operations.

Driving the Future of Service: Blink AI & Numa Unveil Next-Gen Fixed Ops at Niello Porsche Event

In this episode of the WTF Podcast, Russell Hill and Charity Dunning are joined by Dave Perry, CEO of Blink AI Automotive, and Ashleigh Norton, VP of Marketing. Together, they dive into how BLiNK AI is revolutionizing fixed operations through cutting-edge automation and seamless customer engagement. Discover how Blink AI leverages real-time data and telematics to optimize service appointments, reduce call volume, and boost revenue for dealerships. From reshaping service scheduling to solving data silos, this conversation explores the tech-driven future of fixed ops and why smart dealers are betting on automation to stay ahead.

Tune in to learn:

🔧 Why service is "broken" and how automation can fix it

📅 How BLiNK AI's intelligent scheduler transforms customer interactions

🔁 The impact of telematics on service optimization & retention

🤩 Real stories of dealers who are winning with AI

If you’re ready to rethink your dealership’s service drive, this episode is for you!

WTF: What the Fixed Ops: How BLiNK AI is Transforming Customer Engagement

Live from NADA 2025, Chicks in Charge brings you a powerhouse conversation with Dave Perry (CEO, Blink AI) and Ashleigh Norton (VP of Marketing, Blink AI).
We dive into:

How AI and automation are transforming fixed ops

Making service scheduling easier for customers and dealerships

The critical role of resilience and innovation in today’s automotive landscape

Insights for dealerships looking to grow service revenue in 2025 and beyond

If you’re a dealer, fixed ops leader, or just passionate about the future of automotive — don’t miss this episode!

🎧 Available on Spotify, Apple Podcasts, and more.
🌟 Subscribe for more automotive leadership insights.

#NADA2025 #AutomotiveInnovation #FixedOps #ServiceRevenue #BlinkAI #WomenInAutomotive #ChicksInCharge

Inside NADA 2025: Reinventing Service Operations with Simplicity, Resilience, and Innovation!

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