Features and Outcomes

Integrates with all major DMS systems, and all service drive software stacks.

We work with your current DMS and Scheduler eliminating the need to modify current processes.

Our intelligent AI-driven system helps to distribute your service appointments evenly throughout the day reducing morning traffic and long waits for customers during peak times.

Our two-way DMS sync automatically recognizes the returning guest and their vehicles allowing us to keep your DMS data up-to-date.

We analyze previous ROs and offer to schedule with the guest’s preferred Advisor.

Our process reduces overall phone calls to your Service Department by 35%+

We offer a “Mobile First” approach to elevating the guest experience.

We accommodate rotating advisor schedules and other advanced scheduling needs. No need to change or modify your current processes.

You have complete control to align your capacities with how many appointments we allow your customers to book.

Our Smart URLs offer personalized links to the BLiNK AI scheduler making scheduling for your guest easy and convenient. Guests can start where they left off, allowing them to simply select the time they want to come in and quickly book their appointment.

Our advanced analytics tracks each action using the campaign ID so you have full transparency and insight into which advertisements are working.

Allows your guests to schedule service from their vehicle the moment a maintenance light comes on.

Our personalized stickers present a single-click experience for your guests to book an appointment.

Uses the same AI Assisted Scheduling engine as our Automated Web Scheduler.

Reduces overall call volume to your Service Department by 35%+

• 25% of the calls to your service department are from customers that need to schedule service. BLiNK AI handles all of these calls.

• 45% of the calls are customers checking on the status of a vehicle currently in service.

• Additionally, we alert the customer when their vehicle is ready for pick-up and update service status.

“Guided Approach”: BLiNK AI guides the customer through the scheduling process with our familiar touch-tone system.

We provide recommended times for a quick and efficient scheduling flow for guests.

Our “Omnichannel Experience” sends guests an SMS that allows them to choose a time on a calendar rather than navigating an IVR system. Our solution allows all available channels to work together providing a frictionless guest experience.

Guests who do not connect are counted as a “missed call. At that point our Campaign

Modules are triggered, immediately following up with your guests to get them scheduled.

The BLiNK AI Service Due Campaign Manager identifies guests with a “Service Due” or “Open Recall” status and sends a message that includes a scheduling link to the customer. We use a personalized Smart URL, pre-select all relevant information for them leaving the only necessary guest action to select the most convenient appointment time.

• Our technology recognizes the customer

• Recognizes the vehicle

• Pulls the OP Code

• Customer only needs to select the day and time

• We offer the times most likely to work for the customer

• Customer can often schedule with just 1 click

Conversion rates are 7-10 times higher than industry averages.

Our AI-driven service solution aligns with OEM retention reporting. After using BLiNK AI for a few months, Retention Reports “turn green” and display for the OEM your improved service and sales retention.

BLiNK AI Service Due Campaigns are compliant with the most stringent interpretations of the TCPA in every jurisdiction. California Dealers have no fear. We are compliant with the CCPA too.

We are able to connect with guests to determine whether or not they are interested in purchasing a new or used vehicle during the scheduling process.

Having this information before guests arrive for their service appointment yields high-quality leads for your dealership.

The BLiNK AI Post Service Guest Survey.

Our short survey is intelligently designed to elicit a high response rate from your guests.

• CR is around 20%

When the guest’s RO is closed, BLiNK AI immediately follows up with a short survey designed for immediate feedback on the guest’s experience.

This process quickly identifies dissatisfied customers, often within minutes of the customer picking up the vehicle allowing you to respond quickly to problems.

Our survey solution allows you to more effectively avoid negative Factory Surveys and Social Media Reviews.

Coming soon: BLiNK AI will be able to help respond to customer’s submissions in a highly personalized way. We will acknowledge customer feedback and offer immediate solutions (discounts, walk-ins to remind them of their future appointments).

The BlinkAI Declined Services Campaigns identify customers who declined additional suggested services completed during their last service visit. We remind them of the importance of those declined services and give them the ability to quickly schedule a follow up service appointment with a 1-click personalized link. Our AI-driven system provides an easy to understand impactful email about the importance of these declined services and a short explanation of each declined service making it extremely easy for your customer to understand its importance.